FAQ – Puzzles

To help you, we’ve compiled a list of some of our most frequently asked questions.

Are Revomaze Puzzles still available?

We have released a giant puzzle called VAULTMAZE, it is inspired by our original Revomaze’s that our customers know and love. In the future, we will produce Revomaze on a commission basis, and the puzzles we bring back will depend on demand. You can sign up for our wish list through the website’s products, or you can email us at helpdesk@revohq.co.uk, and we’ll take note of your request and get in touch with you before they become available.

VAULTMAZE is similar to a jigsaw puzzle in that the goal is to find, discover, and place the RevoRings in the exact order so that you can create 19 unique Revomaze’s that have never been released before. The ultimate goal is to complete HEXDUKO, a sudoku-style brain teaser.

Once completed, you will obtain entry to the VAULT, where you will be awarded the SUPER GOLIATH (18-RING) PUZZLE, a Revomaze you must open blindly, which will unlock your next conquest. Please visit our new website, vaultmaze.uk for more information.

How can I tell if I have solved the Revomaze?

The puzzle is successfully opened when the pin falls into the “exit” hole, the dots on the sleeve and shaft line up, and the shaft feels loose. Tap the shaft gently on a soft but firm surface to reveal the maze and remove it from the sleeve. Please take care not to let small pieces, such as pins, fall out.

Is the solution included when I buy a Revomaze?

To avoid spoilers, the solution is not included. To get help and advice from puzzlers, we recommend registering on the forum or joining the discord. Both platforms are run independently by communities and are excellent ways to communicate with puzzle fans.

Our friendly team can also be reached via our contact form and social media; we’re always happy to chat and answer any questions you may have.

How do I register my Revomaze on the forum?

To access the owner groups, please send your forum name and product serial number to registration@revohq.co.uk. Please submit the 10-digit numbers located on the certificate in the top right corner, along with a picture of the completed puzzle, in order to gain access to the open forums.

What age is recommended to solve a Revomaze?

Children aged 12 and up are recommended to play with the Revomaze; however, due to its weight, children should always be supervised when handling the puzzle.

How do I personalise a Revomaze?

On our website, we offer a personalised engraving and certificate option; our engraving service is a fantastic way to make your puzzle unique. Special occasions, such as birthdays and anniversaries, are popular occasions for personalization. If you are a collector and would like your serial number engraved on your puzzle, please include it in the customer notes section during checkout, and we will do our best to accommodate you.

Does the puzzle colour represent the difficulty?

The Revomaze’s are available in a variety of bright colours and three difficulty levels: beginner, intermediate, and advanced. Each colour distinguishes the puzzle’s uniqueness and complexity. Each puzzle’s level is also indicated by its difficulty rating, maze type, and average solving time, which can be found on our website under each product or by speaking with members of the community about their experiences.

This is my first purchase; which puzzle is ideal for me?

The Sapphire V3 puzzle is the “easiest” beginner-friendly maze in the catalogue, and we highly recommend it. Despite being classified as a beginner puzzle, this brainteaser will provide both new and experienced puzzlers with a fun challenge. We recommend going through the mazes in difficulty order from beginner to advanced for the full Revomaze experience.

What is the difference between static and dynamic maze?

The term ‘static’ refers to the puzzle’s lack of moving pieces. The term ‘dynamic’ refers to the presence of moving parts within the puzzle.

What is the difference between cores V1 and V3?

The V1 core is one piece of stainless steel, and the maze is nickel-plated. The certificate is wrapped around the drawbar, which is located inside the shaft. The V3 core consists of two parts: the maze and the core. The drawbar is non-removable, and the maze, like the V1, is nickel-plated. The certificate for the V3 core can be found inside the core by unscrewing the grub screw with a 1.5mm hex screwdriver.

Are the colours on the pictures accurate representations of the colours in real life?

Due to the human anodizing method and material that all of our sleeves go through, the colour and sleeve finish may differ from the photo. We make every effort to maintain a consistent standard.

What’s the best way to clean a Revomaze?

The best ways to clean your Revomaze can be found on the forum’s newcomer information and FAQ page. Please click here to view the cleaning instructions.

What is the difference between extreme, limited editions and obsessions?

‘Extreme’ refers to the V1 and V3 metal puzzles that we are currently manufacturing.

‘Limited editions’ refer to a product that was produced in a limited quantity; once sold, no more will be available.

‘Obsessions’ is a larger-quantity plastic version that is no longer available, but could be reintroduced.

What is the difference between V1 and V2 sleeves?

The V1 sleeves have grooves and are still manufactured; the V2 sleeves do not have grooves and were not as popular as the V1 sleeves; the V2 sleeves are no longer manufactured.

What is mapping and does it help?

Mapping is the process of drawing or sketching maze paths to help the solver visualise the hidden labyrinth. If mapping would benefit you personally, it is strongly advised; however, puzzlers have solved the Revomaze’s without using a map.

Will you bring back the plastics i.e ‘obsession range’?

Since production ceased, the Revomaze community has expressed interest in the obsession range; however, there is no definitive answer at this time; if we were to bring the obsession range back, it would involve extensive planning.

What does the future hold for Revomaze?

Our present project is focused on pre-orders and our new project called VAULTMAZE and we hope to continue developing the Revomaze line in the future.

What is a trap?

A trap is when you fall into a deeper channel that takes you back to the reset line to restart the maze from the beginning; all Revomaze’s include traps that may catch you off guard; as you become more familiar with navigating the maze, you’ll learn dexterity techniques to avoid falling into traps.

What does discontinued mean?

When a product is discontinued, it means that it is no longer manufactured, either temporarily or permanently. Cost, supply, and demand are all factors that may impact whether or not a product is discontinued.

I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?

The certificate is still present in the V3 puzzles, but you will need a 1.5mm hex screwdriver to unscrew the grub screw in order to retrieve it. If you have a V1 puzzle, once the puzzle is solved, gently tap the puzzle on a soft but firm surface, the shaft should become loose, and the certificate should be wrapped around the drawbar that is inside the shaft.

I’m considering purchasing my first Revomaze; is there anything else I should purchase along with it?

We sell a small range of accessories available for purchase in our online shop, which we highly recommend! Our 1.5mm hex screwdriver is ideal for removing the certificate from the V3 core. We’d also recommend our training aid, which is available in an array of colours and minimises wrist ache caused by prolonged play. Our wooden stand holds 5 puzzles and is a fantastic showpiece for displaying your Revomaze collection.

Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.