To help you, we’ve compiled a list of some of our most frequently asked questions.

Have questions about one of our products, our services, or a processing order? If you’re looking for quick answers, check out the list of frequently asked questions below. Get in touch with us if you can’t find the answer.

How can I tell if I have solved the Revomaze?

The puzzle is successfully opened when the pin falls into the “exit” hole, the dots on the sleeve and shaft line up, and the shaft feels loose! Tap the shaft gently on a soft but firm surface to reveal the maze and remove it from the sleeve. Please take care not to let small pieces, such as pins, fall out.

What is the process for placing an order?

Being an online store, we unfortunately do not accept phone orders. Please let us know if you experience any issues placing an order through the website so we can provide an alternative for you.

To place an order, go to the product page and click the “add to cart” button. When you’re ready, proceed to the checkout and enter all of your personal information before paying. Your order will be valid until payment is received, at which point the team will start working on it.

What is the difference between V1 and V3?

The V1 core is one piece of stainless steel, and the maze is nickel-plated! The certificate is wrapped around the drawbar, which is located inside the shaft. The V3 core consists of two parts: the maze and the core. The drawbar is non-removable, and the maze, like the V1, is nickel-plated. The certificate for the V3 core can be found inside the core by unscrewing the grub screw with a 1.5mm hex screwdriver.

Does the puzzle colour represent the difficulty?

The Revomaze’s are available in a variety of bright colours and three difficulty levels: beginner, intermediate, and advanced! Each colour distinguishes the puzzle’s uniqueness and complexity. Each puzzle’s level is also indicated by its difficulty rating, maze type, and average solving time, which can be found on our website under each product or by speaking with members of the community about their experiences!

This is my first purchase; which puzzle is ideal for me?

The Sapphire V3 puzzle is the “easiest” beginner-friendly maze in the catalogue, and we highly recommend it. Despite being classified as a beginner puzzle, this brainteaser will provide both new and experienced puzzlers with a fun challenge! We recommend going through the mazes in difficulty order from beginner to advanced for the full Revomaze experience.

What is a trap?

A trap is when you fall into a deeper channel that takes you back to the reset line to restart the maze from the beginning; all Revomaze’s include traps that may catch you off guard; as you become more familiar with navigating the maze, you’ll learn dexterity techniques to avoid falling into traps!

Can I return my Revomaze, and what is the procedure?

Yes, we do accept returns! If your puzzle is damaged or unsolvable, please contact us via our contact form and we will do our best to help. If your puzzle needs to be returned, we will advise you on the best solution and will send you our return information as soon as possible.

What’s the best way to clean my Revomaze core?

The best ways to clean your Revomaze can be found on the forum’s newcomer information and FAQ page. Please click here to view the cleaning instructions.

I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?

The certificate is still present in the V3 puzzles, but you will need a 1.5mm hex screwdriver to unscrew the grub screw in order to retrieve it! If you have a V1 puzzle, once the puzzle is solved, gently tap the puzzle on a soft but firm surface, the shaft should become loose, and the certificate should be wrapped around the drawbar that is inside the shaft.

I’m considering purchasing my first Revomaze; is there anything else I should purchase along with it?

We sell a small range of accessories available for purchase in our online shop, which we highly recommend! Our 1.5mm hex screwdriver is ideal for removing the certificate from the V3 core. We’d also recommend our training aid which is available in an array of colours and minimises wrist ache caused by prolonged play. Our wooden stand holds 5 puzzles and is a fantastic showpiece for displaying your Revomaze collection.

Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.